Fair enough, but a friendly warning, mark your calendar, and use those rewards up. Can you roll them at Office Depot? I am working on posts for Office Max and Office Depot. Staples pretty much clarified everything online. I have received different answers for Office Max and Depot. Stay tuned. Staples is great for customer service though. I spoke with a customer service rep and they confirmed.
Wondering How Staples Rewards Work? Once a member has signed in to staples. It is your choice. Your email address will not be published. Save my name, email, and website in this browser for the next time I comment. What are staples rewards good for? How often do you get Staples Rewards? How does Staples ink recycling work? How long does it take to get staples rewards? Can I return an opened ink cartridge to Staples?
How does Staples Recycle Ink online? How do I redeem Staples Rewards? He was friendly in demeanor, and after looking up my records admitted that I'd been a Rewards member since , but for some odd reason had not been receiving my Rewards. I told him that I had spent untold dollars over that past 6 years, and was not happy about no Rewards showing up.
The Rewards program has one register with their email, and in my understanding, presumably if enough is spent in a given period a Reward coupon based on a percentage of the purchases or ink cartridge returns is issued.
He couldn't understand what had happened in my case. I agreed to that offer, and felt the situation had been if not wonderfully, at least reasonably resolved. He sent me a screen shot of my registration data indicating all was just as it should be. And then on July 8, I get a letter from Staples thanking me for taking the time to call Customer Service and telling me how valuable my input is to their effort to improve their performance, along with In my letter I expressed my understandable disgust and fury at first not receiving the Staples Rewards due me for 6 years!
Please let me know where this situation stands. In my case Staples has been given a number of opportunities and failed multiple times to deliver what I was told it would deliver. I would very much like to see them formally investigated so as to determine, among other things, the veracity of my claim, and if my claim is indeed valid, how many other people out there are in the same or similar boat. I am pretty sure that Staples is doing spam business. On Jan , they have the promotion that if I purchased over 50 dollar ink cartridge from Staples.
I tried to purchase a laptop in Staples. However, the order was cancelled, and they forfeited me rewards. So, I made a phone call to their rewards department, arguing about the rewards they promise to us. They just avoid my question. They said that I am been told that I could not purchase online, so the rewards using online will be forfeit. And then, they said something else, saying that due to the record that I have too many rewards, they will not honor that, even if it is what they promised.
Someone even told me that I look that a reseller, and they do not give reseller rewards. I told them to check all the terms on their rewards program. There is no word saying that rewards could not be used online, or we could not issue too many rewards, or reseller do not get the rewards.
At last, when they could not find a reason for their mistake, you know what they did? They said that they would forfeit all of rewards from ink-recycling and purchase. Not only that they closed my account to avoid troubles that I could print all the evidence out. Staples recycled the cartridges and then manufacture to sell.
They made huge money from that. Now, their program is persuading people to purchase their cartridge, do the recycle, then forfeit your account. You get nothing, but Staples earns money! The cashiers always make sure to ask you if you have a rewards card like you'll be getting some kind of savings in return. The other thing they want you to do is check online to see IF you have anything awarded back I have a life Staples! Why not just mail back a small percentage of what folks spend in your store every so often.
It would be a nice surprise to find in the mail that would surely keep me coming back to your store. Your points do not accumulate and expire soon after your purchase. Despite buying several hundred dollars of merchandise over a brief period of time, I have yet to reap any "rewards" from their program.
Recently, I bought toner and copier paper and spent over a hundred dollars. Moreover, I brought in four used ink cartridges and was supposed to be credited two dollars a piece for them that would be applied to my rewards. Shortly after this transaction, I went online to print my "rewards".
To my surprise, the "rewards" had already expired. The purchase was only two weeks back. We could make it so we reduce the likelihood of customers redeeming their rewards coupons! Then if we don't integrate those rewards points with our registers, customers will forget they even had any rewards, and in 2 months they'll be gone anyway!
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