Skip to navigation Skip to content Skip to footer. Top links Housing benefit. Top links Template letter to raise a grievance at work. Top links Our pensions advice Write a letter to your creditors.
Top links If you want a refund because of coronavirus Contact the consumer helpline Report to Trading Standards Problems with a used car Return faulty goods Buying a used car Your energy supply View all. Housing Coronavirus - if you have problems with renting Renting privately Renting from the council or a housing association Homelessness Repairs in rented housing Renting a home Mortgage problems Discrimination in housing View all in Housing.
Family Living together, marriage and civil partnership How to separate Sorting out money Making agreements about your children If you were living together Death and wills Gender violence Children and young people View all in Family. Top links Making a will Complaining about social care services What does it mean to have power of attorney? Child abuse - advice and support Advice for people affected by child abuse.
Law and courts Legal system Claiming compensation for a personal injury Discrimination Parking tickets Civil rights. Top links Making a small claim Help for victims of rape and sexual violence. Health Coronavirus - rules you need to follow NHS healthcare Help with health costs Discrimination in health and care services Going abroad for dental care NHS and social care complaints. NHS and adult social care complaints Find out how to complain about your doctor or health visitor.
Top links Find your local Citizens Advice Volunteer with us Jobs in our network Press releases Our blogs Read what we're saying about a range of issues. England This advice applies to England: England home Advice can vary depending on where you live. Check if your energy meter is faulty This advice applies to England Print. Meter faults are rare. To avoid any inconvenience, find out how to recognise a meter that is not working properly and, if so, what you need to do. You must always pay attention to this kind of situation.
Try to work out where this difference comes from : is it sudden or gradual? Have energy prices increased drastically recently? If the increase in your bill has happened suddenly when your rates have remained stable, the problem may come from your meter! If you have followed our advice to reduce your gas or electricity consumption , you should see a positive impact on your bills. If that is not the case, it may be because your energy prices have increased. After all, not everyone is a network operator technician.
Fortunately, you can still rely on some external indicators :. Your meter is supposed to be silent. If you hear it making a strange noise, it is probably time to replace it. Call a professional to diagnose the problem. For an electricity meter, proceed as follows. Watch your meter for a few minutes without switching any lights or electric appliances on or off. For a gas meter , you simply need to turn off your heating and your cooker.
If you can still see that your meter is turning, either there is a leak somewhere in which case, you must notify the fire brigade and your network operator as a matter of urgency , or your meter is definitely faulty. If everything suggests that your meter is faulty, please contact the distribution network operator DNO responsible for your municipality.
Get a quote Renew your tariff Smart Meters What is a smart meter? Noticing a problem with your gas or electricity meter There might be a fault with your meter if: Your Pay As You Go meter shows an error message. Your electricity meter is leaking.
What to do if you think you have a faulty credit meter Switch off all the appliances in your home. You'll need to wait a while before checking this. It can take up to 30 minutes for all energy use to record on your meter. What you do next depends on what happens with your meter: If the numbers on the meter stop moving , turn on one appliance at a time.
Check the meter after turning on each appliance. If your meter starts to move very quickly, you might have a faulty appliance. Depending on the type of appliance, you should get it checked by a Gas Safe registered engineer or qualified electrician.
0コメント