We are aware of the issue now Jen. Sorry for the inconvenience! Register Now. Site powered by Webvision Cloud. Skip to main content Skip to navigation. Technical difficulties besiege Sainsbury's online grocery site. No comments. Will delivery arrive? The silence is not a good look. I will be selling all my shares on Monday.
From laundry stuff to frozen veg! When I checked out the items that had been in stock were replaced with unsuitable ones. No communication from Sainsburys and was on hold for ages on their customer service line.
Gave up. So I couldn't get most if my weekly shop. By which time it will no longer work. Can't change time of slot. Can't check out. Been over 24 hours. Carer with no car. What's going on?!
Finally managed to get some sort of order through to Sainbury's after days of being met with 'unavailable' on all products. Really nervous about what will turn up today. I have been shopping for three households since the start of the pandemic so really don't want to have to drag myself round the store. Not impressed Sainsbury's. Communication is all. Appalling non-existent customer service not keeping their customers informed about such a serious problem.
Not willing to go to shop tomorrow. I have no idea what will turn up tomorrow. This is a joke! Only wanted to start my order for next week, went into my favourites and everything was unavailable!
Everything else is unavailable. Have they been hacked?! The on-line shopping site is not working. Their phone line goes unanswered. I'd expect an explanation on homepage as a minimum by now. Nothing on Twitter either. Still no word about the problems on the shopping website. How difficult would it be to update their loyal shoppers? We can get to the front end o. Looking at the Sainsbury's site only the sponsored items seem to be available nothing else?
Something wrong at the Database back end I think, they've marked things as not available that really are. Will be Interesting for the Sainsbury stock pickers at tomorrow morning Unable to amend order coming tomorrow. No products available except sponsored products.
Me thinks someone pressed the wrong button! Suspect some issue. Obviously some internal issues but the lack of communication damages company reputation and customer trust.
Obviously if something has gone wrong, they will get it sorted ASAP or risk losing trade - but we need to know what is happening and if we need to try to book another order.
Not good enough Sainbury's! What's going on, been like this all day. At least put something on the website to explain. I have logged back in and some items do not show as unavailable at the choosing point but again won't let me log out.
Many many other regular items simply state unavailable so I cannot choose them. Is there an issue with your site? Had a delivery booked for tomorrow which I've had to cancel as my basket total was below the delivery threshold. Extremely disgruntled!!! No shopping now. All morning…what is going on?? I assume this really can not be. Unable to check out existing items as they are all reported unavailable. Been like this all morning.
Reluctant to trash trolley and start again for fear of losing my slot. Showing everything out of stock and wrong dates for delivery as do not match up with correct days of week. Eventually got through to someone who says there is a website issue which will be resolved in the next hour.
Not very hopeful till I see it! More than half of the items listed as unavailable. Tried the admin comment but still no go Found and ordered 10 packs new potatoes just to keep delivery slot. Order updated but displayed incorrect delivery cost for time. Will check later! Half the contents were unavailable all fresh goods. I have no idea what or IF I get a delivery. Sort it Sainsburys! Also saying things are unavailable.
It would appear that everything on the website is currently unavailable. Is the. Says this product isn't available to check out right now Come on Sainsbury! Have now tried 3 separate times. A couple of times I've had a 'technical error' message, but getting nowhre fast!! Impossible to check out and the clock is ticking towards checkout closing time for this order this evening.
Ironically, I've had a text to say my order will be delivered tomorrow goodness knows what will be arriving. Went onto my PC and this stops at the ' Confirm changes page but doesn't show which product s are not available but won't let you click on the confirm changes button.
Went onto my PC and this stops at the ' Confirm changes ' page! Result, cannot checkout on 'phone, tablet or PC, well done Sainsburys. How long will this go on? Waiting time several minutes. Bank confirmed no problems at their end. Screen showed a rain cloud with drops of rain!
Hopefully my basket is still full when it comes back up. The order was delivered. So cannot log in. Text confirmation not received. I have phoned many times and told they will pass it on to the "technical" department and nothing has changed.
So Sainsbury's doesn't want my money, fine there are plenty of other supermarkets that do! But there's always Tesco. I received a letterfrom Carol Roberts ref. I prefer to continue banking by telephone as my eyesight is not good. Firstly I have to wait for a code before I can even begin to shop, and as for trying to amend my order I am having to go through the same process to even add or delete items.
I have shopped with yourselves for as long as I can remember but am seriously thinking of going elsewhere, there are plenty of other on-line facilities.
Technical issues message. Past 3 hours. Error at checkout. Waste of time and error. I have wasted a lot of time. I just keep getting an effort message. Linked to stock or error in code? Katefitzp btinternet. Can't log in and can't contact them. Email and password are correct. I cannot order any shopping. Every time I get "Something went wrong".
I have phoned 4 times and each time they tell me they will pass the details on to the technical department but nothing changes. This just demonstrates the utter contempt Sainsbury's has for its customers.
The removed all email contact and options to speak to technical support. This is the only website that I have ever had this problem with and they don't even care! Can't log on to order! Sends me a code which then goes to a ;page saying "Something went wrong".
Have phoned customer service, got nowhere. Got a reply from complaints telling me to clear history, cache etc, try with different browser. Shame on Sainsburys for trying to blame customers computer settings instead of owning the problem and fixing their website. This problem has only started in the last couple of weeks. Before that - no problem.
Am going to cancel my delivery pass and shop elsewhere. Stops at payment details. After 15 attempts and customer service getting me nowhere on Firefox or Safari and with my phone Sainsbury's site aying my email was invalid- the one Sainsbury's have been sending codes to!
I gave up and ordered my shop thru Morrison's. Keep getting the ridiculous 2 factor authentication and no text arrives. Absolute rubbish Sainsbury's. We hope to be back up and running soon. Got a query about an order being delivered today? Please give us a call on What happened?? This has been an ongoing problem for 6 days and despite tel.
No way of contacting someone for help. I get through my bank screens fine and then it just comes up with an error message. Not an issue with me - have tried several bank cards. NOT impressed. I am disabled and rely on these online deliveries. May have to change supermarket. Also, payment timing out on checkout therefore order is not updated.
Both problems have occurred repeatedly over the last 3 or 4 days. Last night, I had to check with technical support to ensure that my basket was correct for today's delivery, and that payment was forced through manually. If this keeps up, I will be doing the same for next week's delivery. Cannot log on and amend orders.. To access your account again, please contact our team on Error code: JSO.
I have tried again today and still no success. I think they are now losing my business!! Tried two different cards, still can't checkout. I have spent three days only to receive parrot fashion phrase your password is incorrect when it ISNT incompetence is absolutely staggering.
Only Sainsbury server not responding. Other sites fine so not my internet causing the problem. When we get to confirm payment this appears. Giving up with Sainsbury website. I updated my card, and received confirmation from you it has been accepted.
Will cancel and go elsewhere. Surely someone must care??? Going round in circles. Please come back and try again shortly. Why is your groceries website not working? Won't process payment. This will affect my order which is due for delivery on Tuesday.
I have tried over few days and each time I click to pay I get an error mess. Still no luck Tuesday evening. Still unable to log in - blank page is all I get. No message to say what is going on. Customers will go elsewhere. How many customers are you going to lose because of 1 your problems and 2 your lack of information?
I Live in a village 10 miles from any town and am disabled. I have been a loyal on line customer since and totally rely on online shopping. Come on Sainsbury, sort this problem out. Tried Mastercard and Visa but no joy. The retailer has not given any indication of when the system is likely to be back up and running, though it was keen to stress that no customer details had been put at the risk.
Sainsbury's says it is contacting customers affected by the problems and offering them a 10 e-voucher to spend online to apologise for the inconvenience. In a statement, Sainsbury's said: "We suspended our online home delivery website late yesterday afternoon when we identified a technical issue.
By mid-morning we had already contacted the overall majority of customers who have been impacted to advise them to place their order again once we have resolved the problem. Explore why the most efficient way forward is data-driven.
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